Whitepaper archive
Going Greener: A Sustainability Solution Overview
Every travel decision is a moment to make the best decision – not only for your business, but for the planet. Sustainability, from fuel-efficient nonstop flights to electric ground transportation to virtual meetings, is on busi...
A Finance Leader’s Guide to Tax Compliance
You don’t have room in your budget (or in your day) for inefficient processes or non-compliant practices. You don’t have time to waste or time for risks that aren’t worth the reward. And with all the shifts in spending and chan...
Wakefield Global Business Traveler results - Nordics 2023
Nordic business travellers cite tension between tightening budgets and employee needs. Even as the logistics of business travel become more subject to economic volatility, Nordic business travellers—those in Sweden, Denmark, No...
Wakefield Global Business Travelers Report 2023
Today’s business travelers are eager to travel and recognize the importance of doing so for both their companies and their careers. Yet travelers’ desire and need for flexibility and companies’ current policies concerning trave...
Return on Total Experience Framework
The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many industries, and reducing proce...
Unify campus services with right-sized ITSM
Why Freshservice? University IT teams providing service management are expected to do more with fewer resources. According to Freshservice Service Management Benchmark Report 2023, university IT teams take the longest time (Av...
From Connected to Smart
Drivers of ITSM in Higher Education. Digitally-savvy End-users With the average 18-34-year-old college student owning around seven tech devices, redesigning your campus experience from just being "connected" to a "smart" envir...
The University of Aberdeen, From Anecdotes to Analytics to Action
Founded in 1495, the university of Aberdeen is a public research university in Aberdeen, Scotland. They are consistently ranked among the top 30 in th United Kingdom. The university has close to 18,000 undergraduates and postgr...
Getting started with Freshservice
Our goal is to enhance the experience of your students, faculty, and staff. And streamline the ways in which they report issues and request services on campus. This document will provide a list of simple steps and resources yo...
Level up the workplace with automation & AI
Technology adoption is occurring rapidly owing to the rampant increase in digital transformation initiatives. The covid 19 pandemic, the great resignation, the need for improved employee productivity, and better customer experi...
Featured content
Give employees the cloud apps they need to do their jobs
The world of work is changing fast, and users now expect even more from the technology they rely...