Whitepaper archive
Freshservice Service Management Benchmark Report - Virtual agent
Implementing AI-powered virtual agent bots equipped with natural language understanding (NLU) helps provide relevant information to employees/end-users resulting in faster resolution of common queries/issues. When end-users rec...
Freshservice Service Management Benchmark Report - Channels of choice
Employees today expect a consumer-grade experience from their IT teams and want to be engaged in their channels of choice. In this world of ‘anywhere operations’, employees will continue to use disparate channels such as email,...
Freshservice Service Management Benchmark Report - Channels of choice
Employees today expect a consumer-grade experience from their IT teams and want to be engaged in their channels of choice. In this world of ‘anywhere operations’, employees will continue to use disparate channels such as email,...
Freshservice Service Management Benchmark Report - Bots
Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides instant ticket updates, speeds...
Freshservice Service Management Benchmark Report - Bots
Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides instant ticket updates, speeds...
Freshservice Service Management Benchmark Report - Automation
Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agent's day, provides relief from ...
Freshservice Service Management Benchmark Report - Automation
Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agent's day, provides relief from ...
Freshservice Service Management Benchmark Report - Key Takeaways 2023
The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With end...
Coaching as a Key Lever for Success in Organisational Transformation
Almost every industry around the world is experiencing volatility. As a result, there is an increasing need for organisational transformation due to changes in employee expectations, evolving societal demands and new technology...
Supporting Women Leaders Through the Employee Lifecycle
By now, individuals and organisations alike are well aware of the gender gap that exists between men and women in the workplace. Continuing to narrow this divide isn’t merely a matter of conscience, it’s beneficial to both pers...
Featured content
Give employees the cloud apps they need to do their jobs
The world of work is changing fast, and users now expect even more from the technology they rely...