Whitepaper archive
Building the contact centre of the future
Modern businesses need to meet the expectations of modern customers, and in today’s digital world, that means providing unparalleled speed, convenience, and personalisation. Customers pay no heed to the complexity of managing...
Digital transformation that works for your workforce
The workplace as we know it is changing. What we know as an office today – a physical building – could morph over time to be more of a digitally enabled, shared culture: an ecosystem of collaboration and innovation. That’s be...
InstaCC GlobalTM BCP offering: Secure your employees. Serve your customers.
As most offices around the world are being ordered to shutdown, there are hundreds of millions of customers who are reliant even more on customer support and other contact centre-based services in their daily lives. From banks ...
6 steps to a smarter collaboration experience
As Digital Transformation becomes more and more critical to customer success, a Business Vision provides a foundation for strategy, technology selection, use cases, adoption and migration. Read this Infographic and understand...
Premium protection in a single service: gain all-in-one coverage with a world class, fully hosted security system
Benefit from a truly robust security architecture while lightening the workload. With Global Security Internet Gateway Service (GSIGS) solution, you can establish a multi-layered architecture that improves your security postu...
The ClubCISO Information Security Maturity Report 2020: Positive impact, negative stress and the great unknown
This latest report from ClubCISO, a Telstra Purple community, provides an overview of the challenges facing today’s CISOs. ClubCISO now has over 350 CISOs in its community which is a hugely active membership sharing experiences...
The connectivity guide to successful SD-WAN: Key buying considerations for WAN transformation
Enterprises across all industries feel the pressure to transform their operations to be digital and near real-time, provide customers with excellent service and innovate faster with new products and services. IT and network inf...
People, purpose and technology: Shining a light on digital transformation
Whilst digital transformation is the strategic priority for most businesses today, there are a vast number of opportunities as well as stumbling blocks to consider at the planning stage. The proliferation of new technologies, t...
How To Solve 6 Common Challenges In Information Governance
If your organization struggles with information governance, you’re not alone. Seventy-five per cent of organizations see information chaos as a major problem, according to a survey by AIIM1. And it’s no wonder, given the exp...
Hot Trends in ECM a View from Independent Industry Analysts
Industry analyst reports often hold the keys to understanding the marketplace and its offerings. Alfresco is thrilled to have been recognized as a “leader” in a number of recently released analyst reports evaluating ECM and con...
Featured content
Give employees the cloud apps they need to do their jobs
The world of work is changing fast, and users now expect even more from the technology they rely...